At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life. 

AV is seeking an experienced Senior Lead, Networks and Telephony who will be critical to leading and managing all operational aspects of the Network and Telephony function by providing comprehensive maintenance and support capabilities across all network and telephony services.  

Having recently rebranded from ICT to Digital Technology and Services (DTS) and launching our Digital Workplace Strategy, this position, in collaboration with all members within the division will provide continuous improvement across various initiatives enhancing technology capabilities to champion AV's Modern Digital Workplace strategy. 

As key member of the DTS Division, this is a full time, fixed term (until 30 Nov 2025) position based at Blackburn North with hybrid working arrangements available. 

About the role

Leading and managing the Network & Telephony function, and reporting to the Senior Manager, Networks and Communication, the Senior Lead Network & telephony is responsible for: 

• Management of Network and Telephony Service Operations teams and Managed Services
• Supporting the Network and Telephony Service Transition to production, Service Design, and Service Strategy
• Supporting Program/Project Managers to implement, upgrade and maintain networks and telephony platforms in line with the network and cloud strategies
• Presenting operational reporting and analysis for DTS management 

About you

To be considered for this position you will possess: 

• A postgraduate degree or relevant industry certification with extensive relevant experience, or an equivalent combination of training and high-level relevant experience (preferably in an Information Technology related discipline)
• Extensive experience leading Network and Telephony teams
• Experience within a large complex environment managing DTS Networks and Telecommunications vendors
• Experience with Azure and/or experience with other cloud platforms like AWS or OCI
• Experience with Wide Area Networks (Router Management, Telecoms Provider Links, NBN), Local Area Network (Switch Management), Network Security Services (Firewalls, Intrusion Detection and Prevention, Network Admission Control and Internet Proxy), Telephony and Video Conferencing and Mobile Account Management
• Outstanding demonstrated written and verbal communication skills

Working at AV

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. 

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you! 

Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including references, misconduct and Police Checks. 

By applying for this position with Ambulance Victoria, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. 

This position is graded an AV6 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021. 

The position description for this role can be found at the AV Careers website careers.ambulance.vic.gov.au.

How to apply

Your application will form an integral part of the selection process and should be of a high quality including:

• Cover letter outlining your experience and interest in the position
• Current resume
• A document addressing the selection criteria in the position description

Applications must be submitted by 11.59pm on Sunday 19 November 2023 by clicking ‘apply'. Applications must be submitted via the AV Careers website https://careers.ambulance.vic.gov.au/ to be considered. Emailed applications will not be accepted. 

Refer to the ‘Applying for a position with Ambulance Victoria' document for further information. For any queries, please email recruitment@ambulance.vic.gov.au or contact us on 03 9840 3653. 

At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.