At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient and sits at the heart of everything we do. No matter what role you play in delivering our critical services to the Victorian public, you join an organisation dedicated to bringing a vision of ‘Outstanding emergency health care every time' to life. 

About the position 

Ambulance Victoria is currently seeking a suitably experienced senior leader in the position of Executive Director, Clinical Operations. 

A key member of the Executive and working closely with the Chief Executive, this position will provide a high level of strategic leadership and direction to AV's Clinical Operations to deliver high quality and responsive pre-hospital emergency care and treatment for every patient, every time.   

With an ability to effectively lead the Clinical Operations Division, drive cultural transformation and foster teamwork and connection, this position will be critical to:

• Contributing, as a member of the Executive, to the development and implementation of AV's strategic plan and objectives.
• Defining, in consultation with the Executive team and wider organisation, AV's direction for Clinical Operations, to enable and deliver best possible treatment and care for every patient.
• Providing professional knowledge and expertise in the development and implementation of innovative and effective strategies for the consistent delivery of high-quality clinical outcomes.
• Positioning AV in the health and emergency service systems as experts in patient-focussed emergency/pre-hospital healthcare to the Victorian community.
• Provision of open and effective leadership to build a high-performance, collaborative culture that fosters continuous improvement and professional development.
• Leading and contributing to a safe, lawful, and respectful workplace culture through the modelling of ethical and positive behaviours consistent with the AV values. 

About you

Suited to highly motivated and strategic senior leader, the successful applicant will possess:

• Tertiary or post graduate qualification in a relevant clinical discipline (medicine, paramedicine or equivalent) and tertiary qualifications in business, management or public administration with extensive relevant experience, or an equivalent combination of training and extensive relevant experience.
• Significant knowledge and experience of ambulance service operations including the development, implementation and evaluation of service delivery and operational programs, including the day-to-day running and development of an organisation and/or division.
• Experience in driving and implementing strategic cultural, organisational, and transformational change and a commitment to build a responsive, future focused and contemporary culture.
• A sound understanding of the principles and practices for delivery of patient safety and consumer experience programs, with experience applying a patient-centred lens to the design and delivery of services and workforce learning and development.
• A high level of communication with an ability to build and maintain relationships and influence, negotiate, and generate buy-in with a range of stakeholders, both internal and external.
• A coaching, mentoring and leadership approach to motivate, encourage, and support teams across the employee lifecycle. 

This position will be a 3-year fixed-term position. Hybrid working options are available however it is essential that the successful applicant maintains a presence at our Doncaster headquarters and across the state. 

Working at AV 

As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance. Although there will be a requirement to maintain a presence at Headquarters, flexible working arrangements are available and will be discussed with the successful applicant. We offer salary packaging options, generous personal leave entitlements, and other benefits including free on-site parking. 

Successful applicants will need to have received the healthcare mandated Influenza and COVID-19 vaccinations and be willing to complete executive pre-employment screening including Misconduct and Police Checks in line with Executive Probity requirements. 

By applying for this position with Ambulance Victoria, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the position.

The Position Description for this role can be found at the AV Careers website https://careers.ambulance.vic.gov.au.

How to apply 

Your application will form an integral part of the selection process and should be of a high quality including: 

• A covering letter
• A resume
• A statement (maximum one page) advising on your interest in the position, how your skills and experience to date would set you up for success in this position and what you anticipate your impact would be. 

We request that your application for the Executive Director, Clinical Operations is submitted by 11.59pm on Wednesday 7 February 2024 by clicking on ‘apply'.

For any queries, please contact Danielle Bourke, Lead, Recruitment and Selection via phone - 0417 374 824 or email – Danielle.bourke@ambulance.vic.gov.au. 

At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. We welcome applications from people of all ages, genders, cultural and linguistic backgrounds, religious beliefs, Aboriginal and Torres Strait Islander peoples, people with a disability and people who are diverse in gender and sexuality.