First listed on: 19 September 2022


1800 Mental Health Line Clinician

We're seeking a Mental Health Clinician for our 24/7 Community Mental Health Access Line.

Employment Type: Permanent Full Time & Part Time roles available 
Position Classification: Health Clinician (Level 1/2)
Remuneration: $33.97 - $53.41 per hour
Hours Per Week: up to 38
Requisition ID: REQ343690


Allied Health Professionals (Level 1/2) $34.01 - $49.28
Psychologist $35.931 - $53.41
Registered Nurse $33.97 - $47.69  

Where you'll be working
Located on the grounds of Macquarie Hospital, North Ryde.

Northern Sydney’s vision is to be "leaders in healthcare, partners in community wellbeing". Our purpose is “embracing discovery and learning, building partnerships and engaging our community to deliver excellent health and wellbeing.”

What you'll be doing

MHDA Declaration
Each person’s unique journey of recovery will be supported by mental health drug and alcohol services in a way that fosters hope, purpose and resilience. MHDA Statement of Intention

The intention of the NSLHD MHDA is to provide recovery-oriented, trauma informed services that are guided by evidence based practices and collaboration. The position is a clinical role completing Mental Health Triage assessments for caller to the 1800 Mental Health Line. Part time or full time 7 day rotating roster, including night shifts. The role supports community mental health access in NSLHD and provides support information for callers identified to have other health and wellbeing needs. The role works from an open plan design call centre with natural lighting, parkland views, free parking and modern ergonomic office equipment including telephone headsets and standing desks.    

People of Aboriginal and/or Torres Strait Islander background encouraged to apply.

Candidates will need to meet the following criteria:       

  1. Consistently demonstrates behaviours that reinforce the CORE Values of our organisation; Collaboration, Openness, Respect and Empowerment. Demonstrates these behaviours with all stakeholders; colleagues, direct reports, as well as our patients and consumers, and those that care for them.
  2. Tertiary qualifications as per clinical discipline (Nursing, Social Work, Occupational Therapy, Psychology) with full AHPRA registration or eligible for full membership with AASW.
  3. Demonstrated experience working within mental health settings, and skills conducting mental health triages and assessments across the age-span.
  4. Advanced written and oral communication skills, including the ability to effectively engage consumers over the telephone. Ability to liaise with internal and external stakeholders.
  5. Ability to remain calm in stressful situations and challenging circumstances and
  6. Ability to work both independently and as part of a team within a critical environment.
  7. Ability to understand, interpret, and analyse complex issues with proven conceptual thinking skills for effective problem solving and decision making.
  8. Advanced computer literacy with demonstrated experience in the use of Windows-based applications and touch typing skills

Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position

For role related queries or questions contact Fenty Susana on or 02 8877 4078

All NSW Health workers are required to have two doses of a COVID-19 vaccine, as defined by NSW Health.  Employees working in a clinical area or are required to attend clinical areas are considered category A. Category A positions are required to provide evidence of having received three doses of COVID-19 vaccine in accordance with the Australian Technical Advisory Group on Immunisation (TGA) and meet the requirements of the Occupational Assessment Screening and Vaccination Against Specified Infectious Diseases Policy Directive.

Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. 

Applications Close: 30 September 2022

Tentative Interview Date(s): 05 October 2022

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