First listed on: 12 March 2018

Customer Service Advisor (Intake)

Clarence Valley Council performs a range of functions and is one of the valley's largest employers. We have a reputation in the community for providing quality service and this is a credit to the teamwork, dedication and skill of our employees. We value our employees and provide a progressive, rewarding and flexible working environment.  Benefits include:

  • a 9 day fortnight
  • the opportunity to accrue time in lieu
  • support for study at TAFE and University level
  • the opportunity to 'purchase' leave
  • access to an Employee Assistance Program
  • Special Leave for RFS and SES volunteers
  • Defence Leave for members of the ADF Reserves 

To view the position description download here.

This is a permanent full time position within Council’s Care and Support Services Section. The salary range for the position is $51,891 - $61,882, plus superannuation.

The position is located in Maclean.

The position of Customer Service Advisor (Intake) reports to the Senior Programs Coordinator (Home Care) and is responsible to ensure intake procedures are completed in an accurate and timely way for all requests for service or information.

For further information please contact Karen Waterhouse, Senior Programs Coordinator (Home Care) on (02) 6645 0275.

A probation period applies to this position.

Closing date: Tuesday, 3 April 2018 at 4:00 PM (NSW time). 

** This is an identified position under the Child Protection (Working with Children) Act 2012 and applicants will be required to undergo a Working with Children Check verification. **

** Preferred applicants for this position will be required to undergo a Criminal History Check. **

How to apply:

  • All applications must be lodged online via Council's website
  • Once you start your online application you cannot save and return later. 
  • You may wish to prepare your responses in a Word document, and then copy and paste into the fields below.
  • Attachments such as certificates and licences must be combined into one document before you attach them to your application.
  • You must use your own email address and not one used previously by another person that has applied for a position with Council.
  • For further information about the selection process including tips on how to address the selection criteria please refer to the Careers page on the Clarence Valley Council website. 

 For this application you will not be required to supply a resume, only relevant certificate and licences. 

 Council is an EEO employer and indigenous people are encouraged to apply.

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