Stakeholder Relations Manager – First Nations - [Archived Advertisement]

• First Nations Identified Position
• Key Leadership role within First Nations Team
• Fixed Term Contract until June 2026

Hearing Australia is a national organisation supporting over 275,000 children and adults with hearing loss each year. Our clients are at the heart of everything we do, and we have a reputation for excellence in research and client care. With a large national workforce and network of 180 hearing centres, our vision is to deliver the best hearing solutions for anyone, anytime, anywhere.

In this role, you will be responsible for developing & overseeing Hearing Australia’s First Nations stakeholder management strategy to ensure we have positive relationships with stakeholders and are known for providing high quality, culturally appropriate services to First Nation clients and communities. 

You will be leading a team of Cultural Leaders who are responsible for establishing and maintaining a positive and effective relationships with Outreach Communities and First Nation stakeholders.

Key responsibility areas:

• Responsible for the management of the First Nations Services Stakeholder and Communications Strategies. 
• Ownership and management of specified Stakeholder relationships as per the Stakeholder management strategy. 
• Actively coach, train and supervise staff to develop a high performing and engaged team.
• Ensure that all aspects of First Nations Services operations are designed and delivered in a culturally appropriate manner
•  Promptly respond to complaints or negative feedback, and work with stakeholders to resolve issues.
• Ensure all Aboriginal Community Controlled Health Services has a current Shared Hearing Services plan in place, and that this is regularly reviewed as per Hearing Australia protocols.
• Ongoing reporting
• Ensure compliance relating to Service Level Agreements. 
• Actively participate in the planning of First Nations Service Delivery and identify opportunities to improve community engagement and client outcomes. 
• Manage resources and deliverables within a budget. 
• Maintain strong relationships and provide advice to First Nations Service Managers and the Reconciliation Program Manager. 
• Actively support the design and implementation of First Nations projects. 

The Ideal person will:

• Must be recognised and identify as an Aboriginal and or Torres Strait Islander and is accepted by the Aboriginal and Torres Strait Islander community as such
• Must be able to represent Aboriginal and Torres Strait Islander community needs
• Proven strong team management & leadership skills
• A tertiary education in management or a health – related field highly preferred but not essential
• Experience in leading a geographically dispersed team
• Ability to represent the Organisation at State or National levels and present to large groups
• Strong written and verbal communication skills
• Experience with Stakeholder management frameworks
•  Knowledge of and belief in co-design principles and practice

If you meet these criteria, please apply with a cover letter addressing your suitability to the position.