First listed on: 17 January 2022

Casework Coordinator


  • Values-driven Organisation
  • Excellent Employee Benefits
  • Fixed term contract
About the Asylum Seeker Resource Centre 

Founded 20 years ago, the Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation providing support to people seeking asylum. We are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change. 

We are a value-driven organisation that strives to be part of a change movement that supports people seeking asylum by providing critical services such as assistance with accommodation, food provisions, casework and legal services. 

The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation’s vision that people seeking asylum can live safely, sustainably, independently and equally.

Our Values 

The human rights of people seeking asylum and refugees are at the foundation of all we do and the workforce makes it happen, doing the work to bring the vision and purpose to life. 

Our organisational values are:
  • Welcoming
  • Authentic
  • Courageous
  • Collaborative 
About The Role 

The Casework Coordinator position primarily undertakes critical casework and program coordination within the Client Services Program. This includes supervising volunteers, duty work and crisis support as well as actively working cases for ASRC clients with medium to high needs. 

The Casework Coordinators provide information, advice, advocacy, referral, and support to asylum seekers around a range of different issues including health, immigration, legal, social and recreational, financial, material aid, employment, education, and counselling.  The Client Services Program provides support to approximately 1000 clients and works with asylum seekers through every stage of the refugee determination process.

About You

In addition to your extensive social work experience, passion for providing support to clients within a fast paced environment, as well as demonstrated skills in program coordination and/or program development, you will possess the following attributes, skills and experience:
  • Relevant qualification in Social Work or a related professional discipline
  • Experience in providing casework and support services to people seeking asylum or clients with complex needs
  • Demonstrated experience undertaking intake, assessment and triaging client needs in a busy work environment
  • Experience in problem analysis and identifying practice trends 
  • Ability to undertake risk assessments and experience in providing a crisis response to clients
This role will suit a confident communicator with highly developed interpersonal skills, and experience in successfully managing multiple stakeholders concurrently. 

It is desirable that the successful candidate for this position possess experience in working directly with diverse communities and/or other marginalised communities, experience working in a multi-disciplinary context, and/or experience in housing, mental health and family violence. 

Lived experience of seeking asylum in Australia is highly desirable. Knowledge of policy and issues impacting on people seeking asylum in Australia as well as previous experience working within a not-for-profit environment, would also be advantageous.

See position description for more information.

Employee Benefits   

Joining the ASRC means being a part of the largest human rights organisation in Australia, supporting refugees and people seeking asylum. We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award:
  • Flexible Working Arrangements, including the ability to work remotely
  • Annual Leave Loading of 17.5%
  • Additional discretionary leave provisions including:
    • Bonus Paid Leave over the December-January Holiday Season
    • Paid Pandemic Leave
    • Leave due to Cultural or Religiously Significant Events
    • Aboriginal or Torres Strait Islander Leave
    • Leave for Staff Seeking Asylum
    • Gender Affirmation Leave
  • Free onsite car and bicycle parking
  • Salary packaging (up to $15,900 per year tax free)
  • Entertainment Packaging (up to $2,650 per year tax free)
  • Discounts via HR systems provider at grocery and retail outlets
  • Close proximity to public transport (100 metres from Footscray station and buses)

Position Description

Please find the Position Description here to address the Selection Criteria (please copy and paste the link into your browser):  

Application Process

Only applications that include a CV and cover letter addressing the Selection Criteria, will be considered.

Applications close 11:59pm Wednesday 26 January 2022.  

All offers of employment are subject to a satisfactory Criminal History Check, proof of COVID-19 vaccination status and provision of a valid Working with Children Check prior to commencement.

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