APS6 Senior Investigator – Code of Conduct

APS6 Senior Investigator – Code of Conduct

The Opportunity

We have several exciting opportunities for experienced investigators and complex case managers to join our Code of Conduct team during a busy evolving and growing period. This is your chance to make a real difference to the safety and wellbeing of aged care consumers.

The Senior Investigator – Code of Conduct role undertakes more complex case management and investigation. This may involve conducting provider and worker enquiries including discussing the matter with workers and preparing well-written reports and decisions. At times, the role will take a low-level regulatory action such as drafting Reminder of Responsibilities or Caution Letter(s). Where relevant, Senior Investigators will escalate more serious information to other Commission business units for investigation, compliance, and enforcement action.

The role will also engage with external stakeholders, including regulatory authorities such as the NDIS Commission, to facilitate information sharing including exchanging information around outcomes/enforcement action as appropriate, within the parameters of any MOUs and legislation.

The successful candidate will have demonstrated analytical and problem-solving skills, including the ability to assess and manage risk, work within legislative requirements, make impartial recommendations and to use specialist advice when needed.

The Group and Team

The Code of Conduct Team sits within the Intake and Complaints Resolution Group (ICRG) who works with people receiving services, their representatives and service providers to resolve concerns and make positive improvements for people receiving aged care. 

The Code of Conduct team plays a pivotal role in ensuring the safety and wellbeing of persons accessing aged care services. The environment we work in can be dynamic and we make a real difference every day to the lives of those accessing aged care.

Our focus is on workers’ behaviour and whether it aligns with the Aged Care Code of Conduct (the Code) and the required behaviours of workers. We are resilient in our approach, analysing and interrogating information from a range of sources. We are responsible for identifying and responding to patterns of risk and conduct that may be inconsistent with the Code.

More information about the Aged Care Quality and Safety Commission and this role can be found on our website, and the Job Pack for this position located on our Careers at the Commission web page.

POSITION DUTIES

• Reviewing, analysing, and interrogating intelligence and information from a range of sources to identify repeat patterns or trends relating to worker conduct or provider compliance with the Code.
• Undertaking risk assessments and making recommendations to the delegate on actions required in response to the level of risk.
• Conducting further enquiries with the provider and/or worker as required.
• Assisting in the preparation of possible Code matters for case coordination/panel discussion and provide input at panel/case coordination discussions where appropriate.
• Preparing detailed reports, recommendations, and correspondence, including Reminder of Responsibilities or Caution Letters, and where appropriate provide Code related advice and subject matter expertise (SME), both internal and external.
• Working with Commission business units to analyse data and intelligence to identify sector trends in relation to the Code and identify opportunities for sector education or external communications on areas of practice or issues relating to regulation of the Code.
• Engaging with external stakeholders, including regulatory authorities (such as the NDIS Commission, AHPRA) to facilitate information sharing (including exchanging information around outcomes / enforcement action as appropriate), within the parameters of any MOUs and legislation
• Developing support materials such as work instructions, task cards, FAQs, and any other support material; and contribute to lessons learnt, knowledge, and skills development, as required

POSITION ELIGIBILITY REQUIREMENTS

Key candidate qualities  

Our ideal candidate will have:

• Demonstrated analytical and problem-solving skills, including the ability to assess and manage risk, work within legislative requirements, make impartial recommendations and to use specialist advice when needed.
• Strong written communication skills including the ability to write comprehensive evidence-based recommendations and reasons for decisions.
• Strong stakeholder engagement skills: with confidence and resilience to liaise internally and externally relating to contentious matters.
• Ability to work in a busy environment with demonstrated skills in time management, working with competing priorities and ability to prioritise and manage a case load.
• Demonstrated ability to work effectively and collaboratively as part of a team to achieve positive outcomes.
• Sound Microsoft skills including Excel and Word. Knowledge of SharePoint and Power BI desirable, or ability to acquire these skills.
• Annual influenza vaccination and COVID-19 booster vaccination is mandatory for all Commission field-staff (staff who may visit an aged care service in the course of their work). Vaccination is strongly recommended for all non-field Commission staff. The Commission provides all staff with a free annual influenza vaccination and COVID-19 vaccination.

Desirable skills and experience

• Aged care or clinical experience
• Experience working in a regulatory environment
• Experience in undertaking investigations
• Certificate IV in Government Investigations

Position eligibility

In addition to the above key candidate qualities, to be eligible for this position you must:

• be an Australian citizen
• satisfy a National Coordinated Criminal History Check

How to apply

Submit an online application through our Careers at the Commission website by 11.59 pm (AEST) on Sunday 26 May 2024

As part of your application, you will need to provide your resume (normally three pages maximum), and in no more than 500 words total answer the following questions:

• Please tell us about a time when you successfully managed a large and complex workload. What skills and tools did you use to prioritise and manage your work? What was the outcome of this? 
• As a Senior Investigator – Code of Conduct you will be required to review and risk assess many sources of intelligence that may require immediate action. Provide an example of how you have identified, escalated and managed risk appropriately. 

You are encouraged to refer to the Ideal candidate capabilities, APS6 Integrated Leadership System and position duties where relevant to assist you with your response. Candidates are recommended to consider the APSC Cracking the Code when drafting your statement.

Please note, applications that do not provide a resume and response to the above questions may not be assessed and may not progress to the next recruitment stage.

Advertisement Contact

Please contact James Brandstetter via james.brandstetter@agedcarequality.gov.au or (08) 8366 3610 for any questions about the role. If emailing about the role, please include the position title in the email subject line.

MERIT POOL

A merit pool of suitable candidates may be created from this selection process. Suitable candidates placed on the merit pool may be contacted in relation to identical or similar vacancies on a non-ongoing and ongoing basis at the Commission, or the broader APS, within 18 months from the start date of this advertisement.

Non-ongoing opportunities may be offered with an initial engagement of up to 18 months, with one possible extension of up to 6 months (a total maximum contract period of 2 years).