First listed on: 16 November 2022

Quality And Research Coordinator



  • Permanent Part Time, 60.8hrs per fortnight.
  • Thornbury Location
  • Competitive remuneration package with salary packaging benefits available

About the program

Melbourne City Mission Palliative Care is a community based palliative care service which aims to enhance quality of life by providing specialist, interdisciplinary health care and practical support for people living with a terminal condition and their families and carers including the management of complex symptoms, loss, grief, and bereavement.  

About the role

Working within the Palliative Care team, the Quality and Research Coordinator is responsible for the successful implementation and review of quality, safety and risk processed at MCMPC and promotes continuous quality improvement utilising the quality cycle and evidence based research as an integral part of MCMPC’s business. As a member of the Leadership Team, the Quality and Research Coordinator will provide guidance and support to the Leadership team specifically and to the MCMPC team overall, in providing leadership and in effective management resolution.  

Duties of this role may include but are not limited to the following:

  • Proactively encourage and support the continual review, improvement, implementation and maintenance of MCMPC’s Quality Improvement and Risk Management systems and processes ensuring they align and contribute to the broader organisation.
  • Lead and support the review process of MCMPC policies, procedures and guidelines, in accordance with set prescribed timelines.
  • Review, improve, implement and maintain MCMPC’s internal review program.
  • Ensure systems and documents at MCMPC comply with MCM document control requirements.
  • Positively contribute to resolving leadership and management issues that may arise
  • Demonstrate effective leadership, reflected in professional behavior and communication with internal and external stakeholders.
  • Promote the organizational culture of continuous improvement
  • Ensure the employment, orientation and practice of staff employed by MCM Palliative Care is in accordance with MCM policy and procedures and industry practice standards.

Skills and experience


  • An appropriate tertiary qualification and demonstrated experience in the management and development of quality and risk management systems, preferably within a multidisciplinary health and human services environment or relevant health discipline.
  • Knowledge of relevant legislation, accreditation standards and risk management processes in a health/human services environment.
  • Strong project management experience with capacity to develop and implement clear project plans, deliver outcomes that meet quality, cost and time specifications.
  • Excellent communication and interpersonal skills and demonstrated ability to communicate with a range of audiences, including the provision of one to one or group training.
  • Ability to collate and interpret data, prepare reports and make recommendations using information and technology.
  • Experience in and/or knowledge of quality auditing systems and processes.
  • Understanding of the community palliative care sector.
  • Initiative and ability to work independently to a high standard
  • Demonstrated competency with mobile information technology and associated programs

Please refer to the position description for the full duties and key selection criteria

How to apply

For more information, including a position description, closing date and how to apply, please click “apply for this job” to be redirected to our website.

For more details or assistance with application submission please email:

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity Check), Victorian Employee Working with Children Check, Qualification Verification Check, Employment History Check, NDIS Worker Screening Check, Right to Work in Australia and current and valid driver licence. All costs associated with safety checks (except National Police Check) will be at applicants’ expense. Applicants will also be required to provide proof of their COVID-19 vaccination status as part of their application process.

Our commitment to diversity
At HHA/MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the recruiting manager whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you.  

Our commitment to safety
HHA/MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.


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