First listed on: 18 March 2017

Manager Client Services 

Manager Client Services
Clerk Grade 11/12
Department of Family & Community Services

•    Location: Burwood 
•    Salary range: $118,943 - $137,557 pa plus employer's contribution to superannuation and annual leave loading.

Agency overview

The Department of Family and Community Services (FACS) directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.

Our vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities. We collaborate with government, non-government and community partners to work with children, adults, families and communities to improve lives and realise potential with a focus on breaking rather than managing disadvantage.

Primary Purpose of the Role

Provide organisational, professional and administrative direction to a team of staff providing frontline CS services to the community from a CS local office (Community Service Centre or “CSC”).

The staff mostly comprises professional caseworkers and their supervisors, together with clerical and specialist support, and the Manager, Client Services is responsible for developing a positive and collaborative team environment so these staff work can work together to deliver effective client outcomes.

Job Notes

This is an ongoing role in accordance with the Government Sector Employment Act 2013. 

A Recruitment Pool may be created to fill similar roles for both ongoing and temporary opportunities if and as they arise.

Our Commitment to Diversity and Inclusion

FACS is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups.

FACS encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace. 

If you need an adjustment in the recruitment process, please call or email the contact person listed below, and also advise us of your preferred method of communication.

If you’re looking for general information about our reasonable adjustment process, you can email or phone (02) 8879 9115.

Targeted Questions

To apply candidates must submit a covering letter (2 pages maximum) which includes a response to the two (2) targeted questions below plus an up-to-date resume which clearly details their skills and experience as relevant to this role.
1.    Please provide an example of when you identified and implemented a business process improvement to enhance effectiveness while maintaining the quality of service and relationships. What improvements did you implement and how did you engage stakeholders?

2.    Please provide an example of a practice change you have lead, including the steps taken, and how this has led to improved outcomes for children and their families.

Part of the assessment process may include additional online capability testing, skills testing or work samples in accordance with the new Government Sector Employment Act 2013, therefore you may be contacted to participate. You will also be asked to complete a Health Declaration Form in later stages of the assessment process. 

More Information


The Child Protection (Working with Children) Act 2012 requires persons engaged in children related work to have Working with Children clearances. 

If successful in this role you will be required to provide a Working with Children Check clearance number prior to commencing in the role. To obtain further information and to apply for a WWCC clearance please click here.

Click here to view the role description. 

For more information on how to apply for a role in the NSW Public Sector please click here

Please submit your application online including the information outlined above.

If you experience difficulties submitting your application, please contact FACS recruitment on 9765 3999.

Closing date: Sunday, 2 April 2017at 11:59 pm.  

For enquiries: please contact Tracey Stokoe on (02) 8303 6302 or    

Thank you for your interest in our role.

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